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We are committed to providing our customers with an exceptional level of after-sales support, ensuring that downtime on your machines is kept to an absolute minimum. Engineer support: firstname.lastname@example.org
When an issue arises, we provide an expert call-back within 30 minutes, and aim to have engineers on-site within 24 hours but will get there sooner if we can. If parts are required and ordered by 2pm in the afternoon, our suppliers will normally dispatch same day.
Our substantial investment in training and CPD for our service engineers means they are just as knowledgeable and capable as their German counterparts.
Last year, Kingsbury engineers spent an average of one month each on training and development with our principals, ensuring that their skills are always completely up to date.
Our own applications engineers are often called upon to assist the principals on a worldwide basis, carrying out work in Europe and the far east. This is a testament to the level of expertise available in-house at Kingsbury.
All our machines are offered with a 12 month warranty for parts and labour with unlimited time. Our extended warranty options of up to five years allow our customers to purchase with confidence, ensuring productivity can remain at its peak.