We set the standards in customer support.
We are committed to providing our customers with an exceptional level of after-sales support, ensuring that downtime on your machines is kept to an absolute minimum. Engineer support: firstname.lastname@example.org
Our expanding Service and Support Team currently contains sixteen Field Service Engineers, two office-based Support Specialist Engineers and nine Applications Engineers.
Team members are distributed throughout the UK & Ireland, ensuring a rapid call-out response wherever you are located:
When an issue arises, we provide an expert call-back within 30 minutes, and aim to have engineers on-site within 24 hours but will get there sooner if we can. If parts are required and ordered by 2pm in the afternoon, our suppliers will normally dispatch same day.
Our substantial investment in training and CPD for our service engineers means they are just as knowledgeable and capable as their German counterparts.
Last year, Kingsbury engineers spent an average of one month each on training and development with our principals, ensuring that their skills are always completely up to date.
Our own applications engineers are often called upon to assist the principals on a worldwide basis, carrying out work in Europe and the far east. This is a testament to the level of expertise available in-house at Kingsbury.
All our machines are offered with a 12 month warranty for parts and labour with unlimited time. Our extended warranty options of up to five years allow our customers to purchase with confidence, ensuring productivity can remain at its peak.
“Price and after sales support were also important considerations and on both counts we felt confident in the Kingsbury offering. Their training of our skilled engineers on the shop floor was seamless, allowing them to pick up 5-axis operation quickly.”
— John Smith, Director
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